Contact support
The fastest way to reach VCCBuy support is by chat. Tell us the email on your account and what you were trying to do, and we will pick it up from there.
Chat with us
Message us on WhatsAppUsually the fastest. Opens a chat with support.Message us on TelegramChat with the team from any device.Request a BIN or a card for one serviceTell us where you need to pay and we reply on your channel.Support in your dashboardSigned-in members have the same links under Support.
What to include
A short message with the right details gets a faster answer than a long one without them.
- Deposits: the asset, the network, the amount and the transaction hash.
- Card activation: the card type and when you bought it.
- Declined payments: the merchant name, the amount and the time of the attempt.
- Withdrawals: the amount and the destination network.
Never send your password or a full card number in chat. Support will not ask for them.
Before you write
Many questions are answered in the frequently asked questions and in the guides on the blog, including how to fund a card with USDT.